Contact Us

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Contact

Port of Newcastle
Level 4, 251 Wharf Road
NEWCASTLE  NSW 2300
Phone
+61 2 4908 8200
Reception Hours
8:30 - 17:00
 

Emergencies

For police, fire or ambulance in Australia, phone 000.
All incidents or accidents should be reported to the port-wide emergency reporting line +61 2 4929 3890.
 

Operations

Do you have an operations question, including port access or berth information?
Contact our Operations team by phone on +61 2 4908 8200 or email berthoperations@portofnewcastle.com.au

Business

Do you have a business-related question, including trade or land leasing enquiries?
Contact our Commercial team by phone on +61 2 4908 8200 or email trade@portofnewcastle.com.au

Questions

Contact us between 8:30am - 17:00
By phone on +61 2 4908 8200 or email info@portofnewcastle.com.au

Media

Contact Port of Newcastle's media line by calling +61 2 4908 821 or email media@portofnewcastle.com.au

Community

Contact the Communication & Community Relations Manager on +61 2 4908 8200 or email community@portofnewcastle.com.au

General enquiries

Complaints

Port of Newcastle strives to maintain strong relationships with all its stakeholders and to provide quality customer service. We value the feedback of our stakeholders values and are committed to the efficient and fair consideration and where possible, resolution, of complaints.
How to lodge a complaint

Complaints can be made in person, via phone, email or website.

Phone +61 2 4908 8200

Via post or in-person
Port of Newcastle
Level 4, 251 Wharf Road
Newcastle NSW 2300
Attention: Senior Manager Corporate Communications

Email
info@portofnewcastle.com.au or via the online form above.

Please provide a telephone number and email address to enable follow-up communication.

Click here to read Port of Newcastle’s Complaint Handling Procedure.