Q: Where do the cruise ships dock in Newcastle?
A: The priority wharf for docking cruise ships is called the Channel Berth, located at Dyke Point. For people picking up or dropping off passengers, the Channel Berth is accessed off Bourke Street in Carrington. Refer to the map below.
Q: Where are the best locations to view the cruise ship?
A: There is no general public access in the port for security and safety reasons. The best viewing locations of cruise ships are along the harbour foreshore in Newcastle, Macquarie Pier, Horseshoe Beach or at Stockton.
Q: I am visiting Newcastle on a cruise ship. How can I access information about what to see and do?
A: Information is available via the official tourism website for Newcastle www.visitnewcastle.com.au and for the wider Hunter Region, via www.visithunter.com.au
Q: How do I become a Cruise Hunter volunteer?
A: The Port of Newcastle welcomes new members to its Cruise Hunter volunteer program. For more information, contact our Cruise Development Coordinator on phone 4908 8223 or email
Q: What are some tips for local businesses to attract cruise ship visitors?
A: Some tips to attract business from cruise ship passengers include:
• Meet visitors at Queens Wharf – Queens Wharf is the point-of-arrival in the city for cruise passengers utilising the shuttle bus. Tourism operators and local businesses are encouraged to greet visitors on arrival to Queens Wharf to promote business.
• Treat each cruise ship visit differently – there a number of variables to consider which influences the level of business received by different cruise ships. These variables include the number of guests on board, the visitor demographic, the visitor origin, Newcastle’s position on the voyage, and weather on the day.
• Incentivise – offer a value-add or incentive exclusive to cruise passengers and crew to encourage and welcome their business. This could range from a discounted coffee or meal to a welcome sign specific to the cruise ship visiting on the day. Visitors love to feel welcomed to a city.
• Tailor your product and experience to suit – offer an experience that suits the visitor. For example, visitors have a short amount of time in port meaning a standard 8 hour tour is not always possible. If practical, be open to flexibility and modify an experience and cost to suit the visitor needs. Also, if a cruise ship arrives early in the morning consider opening your business a little earlier than usual.